Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Suncoast Sportscards Inc, doing business as Suncoast Sports ("Suncoast Sports," "we," "us," or "our"). They govern your use of SuncoastSports.com, the Suncoast Sports customer dashboard at dashboard.suncoastsports.com, our live streams and break shows, our text-message and email programs, our card buying, grading and consignment services, and any other product or service that links to these Terms (together, the "Services").

By creating an account, joining a break, submitting cards, signing up for alerts, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

Questions? Email us at legal@suncoastsports.com.

1. Who Can Use the Services

You must be at least 18 years old and able to form a binding contract to create an account or buy into a break. By using the Services you represent that you meet these requirements, that any information you give us is accurate, and that you are not barred from using the Services under any applicable law. We may refuse service, close accounts, or cancel transactions at our discretion, including where we suspect fraud, abuse, or a violation of these Terms.

2. Breaks Are Sold on Fanatics Collect

Suncoast Sports streams and sells its live breaks through Fanatics Collect (formerly Fanatics Live), a platform operated by Fanatics. When you buy a spot, place a bid, or make any other purchase during one of our shows, that transaction is made on Fanatics Collect and is subject to Fanatics' own terms of service, privacy notice and buyer protections. Fanatics collects your payment; we do not store your payment card details.

We are responsible for running the break as described on air, assigning hits according to the stated format, and shipping your cards to the address on file with your Fanatics account or, where applicable, your Suncoast Sports dashboard. Questions about billing, charges or refunds for a Fanatics Collect purchase should be directed to Fanatics; questions about the break itself, your hits or shipping should come to us.

3. Your Account

Registration. Some features, including the customer dashboard, rewards, break alerts, holds, grading and consignment, require a free Suncoast Sports account. You agree to provide true, current and complete information and to keep it updated. One account per person.

Linking your Fanatics account. To connect your dashboard to your Fanatics Collect purchases, we may ask you to post a verification PIN in our stream chat or otherwise verify that you control the Fanatics account. Do not share your PIN with anyone else. We may decline or reverse a link that appears fraudulent.

Security. You are responsible for safeguarding your password and for all activity under your account. Tell us right away at help@suncoastsports.com if you suspect unauthorized access.

Closing your account. You may close your account at any time by contacting us. Some records (for example, purchase and shipping history) may be retained as described in our Privacy Policy.

4. Breaks, Spots and Hits

A "break" is a live event in which sealed product is opened on camera and the cards are distributed to the participants who bought spots according to the format announced for that break (for example, pick-your-team, random team, hit draft, or auction). By joining a break you acknowledge and agree that:

You are purchasing the right to receive the cards allocated to your spot under the stated format, not a specific card or a guaranteed number of cards. Some spots, teams or divisions may receive no cards at all.
Where a format involves randomization, we use a randomizer or other method shown on stream. The result shown on stream is final.
Product is opened live. Once the break has started, spots are not refundable except where required by Fanatics Collect's policies or applicable law.
We may reschedule, cancel or restructure a break that does not fill, is disrupted by technical problems, or cannot proceed as announced. If a break is cancelled before it is run, purchases will be refunded through Fanatics Collect.
Card manufacturers occasionally ship product with missing, damaged, miscut or misprinted cards, or with fewer hits than advertised. We are not responsible for manufacturer errors or replacements, though we will help you pursue a manufacturer redemption or replacement where one exists.
Redemption cards, code cards and other items redeemable with a manufacturer are subject to that manufacturer's rules and timelines, which we do not control.

Any on-air statements about a product's checklist, odds, or expected contents are provided for entertainment and are based on information published by the manufacturer; they are not a guarantee.

5. Shipping, Holds and Unclaimed Cards

Shipping. We ship the cards allocated to your spots to the address associated with your Fanatics Collect account, unless you have directed otherwise through your dashboard. You are responsible for keeping your address current. Shipments to an out-of-date address that are lost or returned may incur a reshipping charge. Once a shipment is handed to the carrier, delivery estimates are the carrier's, and risk of loss for items covered by carrier insurance is handled through the carrier claims process, which we will assist with.

Holds and consolidation. Where offered, you may ask us to hold cards from multiple breaks and ship them together, or to hold cards for grading or consignment. Holds are subject to the limits and time periods shown in your dashboard and may be changed or discontinued. We may release a hold and ship your cards if a hold period expires, if your account is closed, or if we discontinue the hold feature. A vacation hold, where available, pauses shipping for the period you select.

Unclaimed cards. If we cannot deliver your cards because your address is invalid, a shipment is refused, or you fail to respond to our requests for a shipping address or payment of applicable shipping charges, we will make reasonable efforts to contact you through the dashboard, email and/or text. Cards that remain unclaimed for one hundred eighty (180) days after our first notice may be treated as abandoned and disposed of, donated or sold at our discretion, and you will have no further claim to them.

Damage or errors. If a shipment arrives damaged, or you believe a hit was missing or sent in error, contact us through the dashboard or at help@suncoastsports.com within fourteen (14) days of delivery with photos so we can investigate. Claims made after that period may not be honored.

6. Rewards, Points and Referrals

We may offer rewards features such as reward points, experience points ("XP"), levels, achievements, store credit and referral codes (the "Rewards Program"). By participating you agree that:

Points, XP, achievements and similar balances are promotional. They have no cash value, are not your property, cannot be transferred, sold or exchanged for money, and may only be redeemed as described in the dashboard.
Earning rates, redemption options, level thresholds, expiration rules and eligible activities are shown in the dashboard and may be changed at any time. We may also suspend or end the Rewards Program, with or without notice, in which case unredeemed balances may be forfeited.
We may adjust or revoke balances that were earned in error, through a technical issue, or through conduct we consider abusive, including creating multiple accounts, self-referrals, chargebacks, or gaming a promotion.
Referral rewards are earned only when the referred person is a new customer who creates an account through your link or code and completes any qualifying activity we specify.
Store credit issued by us can be used only on the Services as described at the time of issue and is not redeemable for cash except where required by law.

7. Selling Cards to Us

If you submit cards for us to purchase, any estimate or offer we provide before we have inspected the cards is preliminary and non-binding. A final offer is made only after we receive and inspect the cards, and it may differ from a preliminary estimate based on condition, authenticity, market changes or errors in the description you provided. You may accept the final offer or ask us to return the cards at your expense, unless we have agreed otherwise in writing. Title passes to us when we pay you. You represent that you own the cards you submit free and clear and have the right to sell them.

8. Grading Services

Where offered, we accept cards from customers and submit them on the customer's behalf to third-party grading companies such as Professional Sports Authenticator (PSA). By using our grading service you agree that:

Grading fees, service levels, declared-value tiers and estimated turnaround times are set by the grading company and are shown in your dashboard when you submit. Turnaround estimates are not guarantees, and delays by the grading company are outside our control.
Grades are determined solely by the grading company. We do not predict, promise or guarantee any grade, and we are not responsible for a card being returned ungraded, deemed altered, trimmed or not authentic, or receiving a lower grade than expected. Grading fees are non-refundable once a submission has been sent to the grader.
You must pay any grading, shipping and service fees shown in your dashboard before we send your submission, unless we have agreed to another arrangement. Submissions with unpaid fees may be held or cancelled.
Cards you send to us travel at your risk until we sign for them, unless you use a prepaid, insured label we provide. While in our possession your cards are covered by our insurance up to the declared value you selected at submission; while with the grading company they are covered by that company's terms. You are responsible for declaring an accurate value.
You represent that every card you submit is genuine to the best of your knowledge and that you own it or are authorized to submit it.

9. Consignment Services

Where offered, you may consign cards to us to sell on your behalf, including on Fanatics Collect and other marketplaces. By consigning you agree that:

You retain ownership of consigned cards until they are sold. You represent that you own them free of any liens and have the right to consign them.
We will list and sell your cards using our judgment as to format, timing, marketplace, pricing and, where applicable, any minimum or starting price you set in your dashboard. We do not guarantee that any card will sell or that it will achieve any particular price.
Our consignment fee and any marketplace, payment-processing and shipping costs are deducted from the sale proceeds before payout. The fee schedule in effect when you set your consignment terms is shown in your dashboard. Payouts are made after the sale has settled and the buyer's return window, if any, has passed.
If a buyer returns a card or a sale is reversed, we may reverse the corresponding payout or deduct it from future proceeds.
You may withdraw unsold cards by request, subject to return shipping charges, provided they are not part of an active listing or pending sale. We may end a consignment and return your cards at any time.
Consigned cards are covered by our insurance while in our possession up to the value we agree at intake. Cards sent to us travel at your risk until we sign for them unless you use a prepaid, insured label we provide.

10. Text Messages and Email

Marketing texts. By texting a keyword to our number, entering your phone number in a sign-up form, or opting in through your dashboard, you consent to receive recurring automated marketing and promotional text messages (including break alerts, product drops and giveaways) from Suncoast Sports at the number you provided. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any message to cancel or HELP for help. Carriers are not liable for delayed or undelivered messages. You represent that you are the owner or authorized user of the phone number you provide.

Service messages. We may also send you transactional or account-related texts and emails, such as shipping notices, hold confirmations, support-ticket replies and security alerts. These are part of the Services and may be sent even if you have opted out of marketing messages.

Custom alerts. Alert rules you create in your dashboard are delivered on a best-effort basis. Alerts may be delayed or missed and are not a guarantee that a spot will be available.

Email. You can unsubscribe from marketing email at any time using the link in any message or through your dashboard settings.

11. Giveaways and Promotions

From time to time we run giveaways, contests, bonus-hit promotions, or other offers on stream, on our website, on social media or by text. Each promotion is governed by these Terms and by any additional rules we announce for it, which control if there is a conflict. No purchase is necessary to enter a giveaway unless stated otherwise; where a purchase is not required, a free method of entry will be described in the rules. Promotions are void where prohibited. Prizes are awarded as-is, are not transferable, and may not be substituted for cash unless we say otherwise. Winners may be required to verify eligibility and provide a shipping address within the time stated; unclaimed prizes may be forfeited.

12. Acceptable Use

You agree not to, and not to help anyone else to:

Use the Services for any unlawful purpose or in violation of these Terms, Fanatics Collect's terms, or any applicable law;
Create multiple accounts, impersonate any person, or misrepresent your identity or affiliation;
Initiate a payment dispute or chargeback for a break you participated in and received, or otherwise attempt to obtain cards or rewards you are not entitled to;
Harass, threaten or abuse our staff, breakers or other customers, whether in stream chat, support tickets or elsewhere;
Use bots, scrapers or automated means to access the Services, to game randomizations, or to acquire spots, rewards or alerts;
Interfere with the operation or security of the Services, attempt to access accounts or data that are not yours, or probe or test the vulnerability of any system;
Copy, frame, redistribute or commercially exploit our streams, content or data without our written permission.

13. Your Content and Appearing on Stream

Chat and submissions. If you post messages in our stream chat, submit reviews, photos, comments or other material to us, or tag us on social media, you grant Suncoast Sports a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, and distribute that content in connection with the Services and our marketing, including in replays and highlight clips. You represent that you have the rights to grant this license and that your content does not violate anyone else's rights.

Your name on stream. Our breaks are broadcast live and recorded. Your Fanatics username, your first name or initials, your spot or team, and your hits may be shown, read aloud and celebrated on stream, in replays, and in clips. If you would prefer not to be named, please tell us before joining a break and we will accommodate you where practical.

We may remove any content and may moderate, mute or ban participants in chat at our discretion.

14. Intellectual Property

The Services, including our name, logos, stream graphics, website design, text, guides, news articles, photographs, video and software, are owned by Suncoast Sports or our licensors and are protected by copyright, trademark and other laws. You may view and use them for your personal, non-commercial enjoyment of the Services. All other rights are reserved.

Fanatics, Fanatics Collect, Topps, Panini, Bowman, Upper Deck, PSA, Pokémon, and the names and logos of MLB, NFL, NBA, NHL, MLS, NCAA and their teams and other sports leagues, players' associations and card manufacturers are the trademarks of their respective owners. Suncoast Sports is an independent business and, except for our relationship as a seller on Fanatics Collect, is not affiliated with, sponsored by or endorsed by any of them. References to these products and brands are made for the purpose of identifying the products we break, buy, grade and sell.

15. Third-Party Services

The Services rely on and link to services operated by others, including Fanatics Collect for purchases and payments, grading companies for grading, shipping carriers for delivery, our text-messaging provider for alerts, and Google reCAPTCHA on our forms. We do not control these services and are not responsible for their content, availability, fees, policies or actions. Your use of them is governed by their own terms, and we encourage you to read them. Links to third-party sites are provided for convenience and do not imply endorsement.

16. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SUNCOAST SPORTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT STREAMS WILL BE AVAILABLE AT ANY PARTICULAR TIME, OR THAT ANY DEFECTS WILL BE CORRECTED.

Sports cards and other collectibles are speculative in nature. Their value can rise or fall significantly and quickly. Nothing on the Services, on stream, in our guides or news content, or in any communication from us is investment, financial or appraisal advice, and past sales or "comps" are not a guarantee of future value. You are solely responsible for your purchasing decisions. Any card, box or break may contain nothing of significant value.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SUNCOAST SPORTS AND ITS OWNERS, OFFICERS, EMPLOYEES, BREAKERS, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR COLLECTIBLE VALUE, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SUNCOAST SPORTS DIRECTLY (EXCLUDING AMOUNTS PAID TO FANATICS COLLECT OR OTHER THIRD PARTIES) FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, (B) THE DECLARED OR AGREED VALUE OF ANY CARDS OF YOURS IN OUR POSSESSION THAT ARE THE SUBJECT OF THE CLAIM, OR (C) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you. In those jurisdictions our liability is limited to the greatest extent permitted by law.

18. Indemnification

You agree to defend, indemnify and hold harmless Suncoast Sports and its owners, officers, employees, breakers, contractors and agents from and against any claims, damages, losses, liabilities and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your content, your violation of these Terms or of any law, or your infringement of any third party's rights, including any claim that cards you sold, graded or consigned through us were not yours to sell or were not authentic.

19. Governing Law and Disputes

Governing law. These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

Talk to us first. Most concerns can be resolved quickly. Before filing a claim, you agree to contact us at legal@suncoastsports.com with a description of the issue and give us thirty (30) days to try to resolve it informally.

Venue. If a dispute is not resolved informally, you agree that it will be brought exclusively in the state courts located in Pasco County, Florida, or the United States District Court for the Middle District of Florida, and you consent to the personal jurisdiction of those courts. Either party may seek relief in small-claims court for qualifying claims.

Jury and class waivers. TO THE EXTENT PERMITTED BY LAW, YOU AND SUNCOAST SPORTS EACH WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING.

Time limit. Any claim arising out of or related to the Services must be filed within one (1) year after it arose, or it is permanently barred, except where a longer period is required by law.

20. Suspension and Termination

We may suspend or terminate your access to some or all of the Services, cancel pending holds, submissions or consignments, and forfeit promotional balances at any time if we believe you have violated these Terms, engaged in fraud or abuse, or if required by law. If we terminate your account we will make reasonable efforts to return any cards of yours in our possession, subject to payment of any outstanding fees and shipping charges. Sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification and dispute resolution) will survive.

21. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above and, for material changes, may notify you through the dashboard, by email or on stream. Changes take effect when posted. Your continued use of the Services after the changes are posted means you accept them. If you do not agree, stop using the Services and contact us to close your account.

22. General Terms

Entire agreement. These Terms, together with our Privacy Policy and any promotion-specific rules or dashboard terms we present to you, are the entire agreement between you and Suncoast Sports about the Services.
Severability. If any part of these Terms is found unenforceable, the rest remains in effect and the unenforceable part will be modified to the minimum extent necessary to be enforceable.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including platform outages, carrier disruptions, weather, manufacturer delays, or acts of government.
Electronic communications. You agree that we may communicate with you electronically, and that notices, agreements and disclosures we provide electronically satisfy any legal requirement that they be in writing.
Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and Suncoast Sports.

23. Contact Us

Suncoast Sportscards Inc, doing business as Suncoast Sports

17231 Camelot Ct
Land O Lakes, FL 34638
United States

Legal: legal@suncoastsports.com
Customer support: help@suncoastsports.com or the Support section of your dashboard

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